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BYOD Troubleshooting

Error Message: "You do not have the right privileges to perform this operation. Please talk to your admin."
SOLUTION: User will need admin level access on the device to enroll. 

Error Message: "Can't connect because you need a certificate to sign in. Contact your IT support person." 
SOLUTION: Un-Enroll AirWatch and then Enroll it again and wait 5 minutes. 

Error Message: "Your account is not allowed to enroll. You are not in an approved group.” 
SOLUTION: Your parent/guardian need to complete the online registration that requires the Approval of the BYOD policy online.

Error Message: "You have  exceeded the number of devices enrolled.
SOLUTION: You can only have 2 devices. Un-Enroll one of them.

If your device is not seeing BYOD network
: Purchase a USB Wi-Fi adapter that supports 5GHz, like this one here for $13.99

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